Legal center
Explore CoachLoop’s contractual documents, compliance resources, and security commitments. Need something specific? Email contact@coachloop.eu and we’ll assist right away.
How we structure our agreements
Every CoachLoop customer receives clear terms, data protections, and support commitments aligned with European regulations and enterprise expectations.
Transparent terms
We write our agreements in plain language so you know exactly how CoachLoop operates and what you can expect from us.
Mutual accountability
We commit to uptime, security, and responsive support—and expect the same partnership mindset from our customers.
Adaptive compliance
When regulations evolve, we update our policies and notify customers ahead of time so you stay compliant without surprises.
Key documents
Access the latest versions of our core legal documents. For signed copies or negotiated terms, contact us directly.
Terms of Service
Defines the contractual relationship between CoachLoop GmbH and our customers, covering usage rights, billing, and termination.
Privacy Policy
Explains how we collect, process, and protect personal data across the CoachLoop platform and supporting services.
Data Processing Agreement
Outlines GDPR-compliant processing, security controls, and sub-processor commitments for enterprise customers.
Imprint (Impressum)
Provides statutory company information pursuant to §5 TMG including address and contact channels.
Shared responsibilities
Powerful coaching workflows rely on collaboration. These guidelines outline how CoachLoop and our customers work together to protect data and deliver value.
Customer responsibilities
- Maintain accurate account information and promptly report unauthorized activity.
- Secure end-user consent when uploading call recordings or personal data to CoachLoop.
- Use the platform in compliance with all applicable laws, including export controls and marketing regulations.
CoachLoop commitments
- Provide SLA-backed uptime with proactive status updates during incidents.
- Implement administrative, technical, and organizational safeguards that align with industry standards.
- Offer documented data-handling procedures and support audits as specified in the DPA.
Security reporting
- Report suspected vulnerabilities to security@coachloop.eu. We respond within one business day.
- We operate a coordinated disclosure program and appreciate responsible research efforts.
- Critical incidents are communicated within 24 hours of confirmation, along with remediation steps.
Need tailored terms or have compliance questions?
Email contact@coachloop.eu for redlines, vendor assessments, or security questionnaires. We partner closely with your legal, security, and procurement teams.